Customer Service Platform for Airports
Start using automation and Artificial Intelligence to improve your airport's passenger experience while reducing customer service costs.
Inform, engage and measure
Provide excellent customer support, boost non-aeronautical revenues and gather insights about travellers.
Inform travellers
Provide real-time flight information and answer frequently asked questions automatically.
Engage travellers
Send targeted marketing messages at the right time and generate online sales seamlessly via chat.
Gather data
Get powerful insights about your users, what they do at your airport, and what questions they ask.
Technology The leading AI platform for airports
Get quick results
Answer frequent questions from day 1 using our airport model trained with millions of conversations.
Support any languages
Answer travellers in their own language, using AI to understand user queries and translate your content.
Never stop improving
Our technology leverages AI to get smarter over time, understanding the needs of your travellers.
Integrate your data sources
Your airport's APIs and data sources are directly connected to our platform to get the content needed.
Go live In under 2 months
Integration
Testing
Go live
Provide live support when necessary
Airports using our technology resolve up to 90% of queries automatically, but our platform also enables your agents to provide support when needed.
- Provide support via Airport AI or through a third-party platform (such as Zendesk, Hootsuite or Falcon).
- Receive contextual information about each case to allow support agents to provide better and faster answers.
- Gather analytics in order to improve your automation rate, provide a better experience to travellers and reduce your customer service costs.
Reach travellers where they are
Our technology can be integrated immediately with all major customer service channels.
What airports say about us:
Interactions between airports and passengers are rapidly evolving and at Milan Airports, we strive to be the leader in Italy for digital innovation. We have chosen Airport AI for the development of our chatbot after reviewing carefully all potential suppliers. The project was easy to manage due to their strong experience with this type of product and technology. Working with Airport AI was easy, and relying on their expertise saved us a lot of time.
As passengers’ expectations of customer service grow there is a need for responsiveness and variety inside our customer experience mix. The Airport AI platform allows us to meet the expectations of the travellers at Melbourne Airport. The process from first engagement has been seamless; the technical support and experience from the Airport AI team allowed us to focus on the quality of the content, skipping a large part of the learning curve with this technology.
We at Frankfurt Airport wanted to “re-think” our digital strategy on how we interact with our passengers. The main goal was to discover new digital channels to improve the customer experience. With Airport AI we developed a chatbot for Facebook Messenger to offer passengers an easy way / access to our flight information, services and offers. Together with Airport AI we started a successful project and we established a successful collaboration.
Trusted by 80+ leading airports around the world, including:
Schedule a demonstration
Get to know how your airport can benefit from Airport AI's technology.