A new and better way for airports to inform, support and engage travellers
Smart automated conversations on your website, messaging apps, voice assistants and kiosks.
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Already trusted by 27 innovative airports – big and small
General information, support, sales and marketing
What other airports say about us:
As passengers’ expectations of customer service grow there is a greater need for responsiveness and variety inside our customer experience mix. We believe that our chat bot, and the platform Aiport.ai built for us, allow us to meet the expectations of the travellers at Melbourne Airport. The process from first engagement has been seamless; the technical support and experience from the Airport.ai team allowed us to focus on the quality of the final content, skipping a large part of the learning curve with this type of technology.
We at Frankfurt Airport wanted to “re-think” our digital strategy on how we interact with our passengers. The main goal was to discover new digital channels to improve the customer experience. With airport.ai we developed a chatbot for Facebook Messenger to offer passengers an easy way / access to our flight information, services and offers. Together with Airport.ai we started a successful project and we established a successful collaboration.
Interactions between airports and passengers are rapidly evolving and at Milan Airports, we strive to be the leader in Italy for digital innovation. We have chosen Airport.ai for the development of our chatbot after reviewing carefully all potential suppliers. The project was easy to manage due to their strong experience with this type of product and technology. Working with Airport.ai was easy, and relying on their expertise saved us a lot of time.
